World War II Valor in the Pacific National Monument Ticketing System Study: Spring 2011
Le Y, Holmes NC, Hollenhorst S. 2011. World War II Valor in the Pacific National Monument Ticketing System Study: Spring 2011. NPS 570/111035. National Park Service. Fort Collins, Colorado
In March of 2011 the Park Studies Unit at the University of Idaho conducted a three-part study of the ticketing system at World War II Valor in the Pacific National Monument consisting of 1) a survey of 1,304 park visitors, 2) focus groups with commercial tour companies, and 3) a case study of ticketing systems at other recreational, cultural, and historical sites. This report describes visitors to World War II Valor in the Pacific National Monument and their opinions on and use of its ticketing system, park partners’ and commercial tour operators’ opinions of and suggestions for the ticketing system, and other site managers’ experiences with ticketing systems.