Alternative Shuttle Service Delivery Models in Glacier National Park
Ham D, Chilton B, Miguel M, Savage K, Naras J. 2021. Alternative Shuttle Service Delivery Models in Glacier National Park. E-project-101221-171332. Worcester Polytechnic Institute
Unprecedented visitation numbers in Glacier National Park prompted the introduction of a point-to-point shuttle service in 2007 that mitigates congestion on the Going-to-the-Sun Road. The most recent contract expired in September 2021, allowing the Park to consider new delivery models for the shuttle service. In collaboration with our sponsors, we assessed Glacier’s previous shuttle service delivery models. We explored contracts and partnerships in other national parks, including self-delivery, third-party delivery, and public/private partnerships. We presented analyses of different models and recommended the Park implement a public/private indefinite-delivery, indefinite-quantity contract, which is flexible for changes in expected service demand.